Privacy Policy
What you share in your sessions is personal. It is treated that way.
Health & Happiness Now is the practice of Michelle Pearce in Cammeray, Sydney. This policy explains what information we collect, why we collect it, how we protect it and the choices you have.
We handle your information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Health Records and Information Privacy Act 2002 (NSW).
Last updated: September 2026
Who this applies to
Our services are for adults aged 18 and over. This policy applies to clients, people who enquire or book, and visitors to this website.
What we collect
- Contact details, such as your name, phone number, email, address and date of birth.
- Health information you share so we can care for you safely, including your health history, symptoms, medications, lifestyle, any test results you provide and notes from your consultations.
- QHHT session recordings. Every QHHT session is audio recorded with your consent, and the recording is yours to keep.
- Booking and payment details. Payments are processed securely by Square. We never see or store your full card number.
We only collect health information that is needed for your care, and only with your consent.
Why we collect it
- To provide safe, appropriate and personalised care.
- To keep accurate clinical records, as required of health practitioners in NSW.
- To manage bookings, reminders and payments.
- To reply to your questions.
- To send occasional news and reflections, only if you have asked to receive them.
Who we share it with
We never sell or rent your information. We share it only when:
- you ask us to or agree to it, for example a letter to your GP or another practitioner,
- a trusted service provider needs it to help us run the practice, such as Calendly for bookings and Square for payments,
- the law requires or allows it, or it is needed to prevent a serious threat to someone's health or safety.
Some of these providers store data outside Australia, including in the United States. We choose providers with strong security, although privacy laws overseas may differ from ours.
How we protect and keep it
Paper records are kept in a locked cabinet and digital records in password-protected software. Only Michelle has access to them. Health records are kept for at least 7 years after your last visit, as required by NSW law, and are then securely destroyed.
Your choices and rights
- Access. You can ask to see or receive a copy of your records. There is no charge to ask, and we will respond within 30 days. A reasonable fee may apply for copying.
- Correction. If something we hold is wrong or out of date, let us know and we will correct it.
- Choosing what you share. You can decline to provide information, although this may limit how safely we can care for you.
- Staying anonymous. For general enquiries, you do not need to give your name.
- Unsubscribing. You can opt out of emails at any time using the link in any email or by contacting us.
Concerns or complaints
If you have a concern about your privacy, please contact us first. We will look into it and respond in writing within 30 days.
If you are not satisfied with our response, you can contact:
For concerns about the care you received, see the Health Care Complaints Commission details on our Code of Conduct page.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.
Questions about your privacy
Health & Happiness Now | ABN 76 070 904 823
PO Box 98, Neutral Bay NSW 2089